NTISthis.com

Evidence Guide: HLTADM009 - Manage Telehealth technology

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

HLTADM009 - Manage Telehealth technology

What evidence can you provide to prove your understanding of each of the following citeria?

Determine technology requirements.

  1. Seek information on organisation technology requirements based on consultation with appropriate colleagues and client population needs.
  2. Investigate and document options for Telehealth platforms and select hardware and software options that best meet organisational needs.
  3. Make recommendations to relevant colleagues within scope of own job role.
  4. Obtain and evaluate costings for chosen hardware and software options.
  5. Liaise with Telehealth and video consultation vendors to organise purchase and set up in line with scope of own job role, standards and organisational requirements.
Seek information on organisation technology requirements based on consultation with appropriate colleagues and client population needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigate and document options for Telehealth platforms and select hardware and software options that best meet organisational needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make recommendations to relevant colleagues within scope of own job role.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain and evaluate costings for chosen hardware and software options.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with Telehealth and video consultation vendors to organise purchase and set up in line with scope of own job role, standards and organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Set up consultation sessions.

  1. Prepare Telehealth video conferencing equipment for consultations according to organisational policies, procedures and protocols.
  2. Verify all equipment meets requirements of organisational guidelines for Telehealth video conferencing.
  3. Ensure the Telehealth consultation environment and facilities are conducive to patient care and ensure confidentiality and privacy.
  4. Support and coach colleagues with use of Telehealth technology.
Prepare Telehealth video conferencing equipment for consultations according to organisational policies, procedures and protocols.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Verify all equipment meets requirements of organisational guidelines for Telehealth video conferencing.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure the Telehealth consultation environment and facilities are conducive to patient care and ensure confidentiality and privacy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support and coach colleagues with use of Telehealth technology.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain Telehealth equipment.

  1. Complete routine maintenance of Telehealth technologies, supporting equipment and facilities according to manufacturer instructions.
  2. Make regular checks to confirm that technologies meet health, safety, industry and task specific legislation and requirements.
  3. Use troubleshooting techniques to resolve minor technology problems.
  4. Identify situations where expert assistance is required and organise technical support.
  5. Provide information about privacy and confidentiality obligations to technical support personnel.
  6. Complete accurate maintenance documentation.
Complete routine maintenance of Telehealth technologies, supporting equipment and facilities according to manufacturer instructions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make regular checks to confirm that technologies meet health, safety, industry and task specific legislation and requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use troubleshooting techniques to resolve minor technology problems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify situations where expert assistance is required and organise technical support.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information about privacy and confidentiality obligations to technical support personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete accurate maintenance documentation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Protect security of Telehealth information system.

  1. Determine information security risks associated with provision of Telehealth services.
  2. Gain access to Telehealth information system in accordance with organisational access, equity and clearance level requirements.
  3. Ensure accurate records of user account and security access details are provided to Telehealth clients in line with system integrity, privacy and risk management.
  4. Communicate privacy, confidentiality and security obligations to all Telehealth personnel.
  5. Complete data security documentation according to organisational and legal requirements.
Determine information security risks associated with provision of Telehealth services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gain access to Telehealth information system in accordance with organisational access, equity and clearance level requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure accurate records of user account and security access details are provided to Telehealth clients in line with system integrity, privacy and risk management.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate privacy, confidentiality and security obligations to all Telehealth personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete data security documentation according to organisational and legal requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge